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BUSINESS DEVELOPMENT |
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Make Or Break 2 - Growing Your Business
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Performance Indicators
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Winning the Contract
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BUSINESS START-UP |
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Make Or Break 1 - Starting Your Business
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Special Offer - Make Or Break 1 & 2
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CHANGE MANAGEMENT |
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Implementing Change
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Jamie's School Dinners: Managing and Living with Change
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Planning Change
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COMMUNICATION |
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Assert Yourself: Learning to Be Assertive
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Briefing Skills
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Communication Process
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I Wasn't Prepared for That:
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Overcoming the Fear of Making Presentations
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Producing Project Reports
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Put it in Writing: The Complete Communicator - The Art of Influence
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Report Writing: The Art of Writing a Good Report
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Straight Talking: The Art of Assertiveness
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The Grapevine: Communicating in a World of Change
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Written Communications
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CUSTOMER SERVICE |
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An Inside Job: Meeting Internal Customer Needs
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Complaints and Quality Management: Quality through Customer Service
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Demanding Customers: Customer Care Made PERFECT
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No Complaints?: Complaints and the Customer
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On the Receiving End: Making Call Centres More Effective
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Steps to Success - Professional Customer Service Skills
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Telephone Behaviour: the rules of effective communication
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Understanding Customers
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Who Sold You This, Then?: After-Sales Service
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E-COMMERCE |
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Building blocks for eBusiness
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E-marketing
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Legalities of online business
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FINANCIAL MANAGEMENT |
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Cash Accounting for the Small Rural Business
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Cost-Benefit Analysis
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Financial Environment
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Sage 50 Accounts
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Sage Book Keeping Stage 1
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Sage Book Keeping Stage 2
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Sage Instant Accounts
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Staying Afloat - A Guide to Cash Flow
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The Balance Sheet Barrier: The Basics of Business Finance
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Understanding Accounts
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INFORMATION MANAGEMENT |
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Analysing Information
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Maintaining Information Systems
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Using Information For Decisions
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LEADERSHIP |
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First among equals: leading a team
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Harvard Manage Mentor (SME Edition)
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Jamie's Kitchen: Fifteen lessons on leadership
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Leadership
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Motivation
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Problem Solving Skills
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Project Management: Leading a Project Team
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The Apprentice - Leadership and Management
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The Best of Motives: Informing and Involving
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The Helping Hand: Coaching Skills for Managers
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The Unorganised Manager: Organising Others
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PERFORMANCE & EFFICIENCY |
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Absence Management
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Absence Minded: Managing Absenteeism
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Building The Team
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Can You Spare a Moment?: Counselling Skills for Managers
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Coaching
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Dealing with Time-Wasting Situations
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Effectiveness and Efficiency
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Essentials of Managing Performance
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Giving and Receiving Feedback
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Going to a Meeting: Constructive and Effective Participation
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How am I Doing?: The Perfect Appraisal Interview
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I’d Like a Word with You: The Discipline Interview
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Jamie’s Kitchen: Fifteen lessons on teamwork
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Making Time: Priorities, People and Procedures at Work
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Managing Performance Every Day: Beyond the Appraisal
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Meetings Bloody Meetings: Making meetings more productive
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More Bloody Meetings: The People Side of Meetings
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Pass It On: Coaching Skills for Managers Performance
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Matters: The Importance of Praise Performance Matters:
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The Need for Constructive Criticism Performance Review:
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Every Appraisee’s Dream Performance Review: Every Manager’s Nightmare
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Planning Work
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Resolving Conflict
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Supporting Individuals
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The Dreaded Appraisal: Both Sides of the Appraisal Interview
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The Paper Chase: Cutting Back on Paperwork
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Time Management
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Training
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You’ll Soon Get the Hang of It: The Techniques of One-to-One Training
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PROTECTING YOUR BUSINESS |
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Freedom of Information Act
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Security
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RECRUITMENT |
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Behavioural Interviewing: taking the guesswork out of recruitment
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Essentials of Interviewing
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It's Your Choice: Selection Skills
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SALES & MARKETING |
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Call to Order: Converting Telephone Enquiries into Sales
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Marketing
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Marketing: Unleashing The Potential of Your Business
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Negotiating: Tying the Knot
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Sell It to Me!: Essential Skills for all Salespeople
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Steps to Success - Professional Sales Skills
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The Apprentice - Negotiating to Win
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The Apprentice - Selling, Pitching and Presenting
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The Art of Selling - Sales with Service
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SELF MANAGEMENT |
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30 Ways to make more time
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Ideas into action
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Identifying Self Development Needs
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If looks could kill: Controlling your behaviour
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Manage Own Stress
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Managing Stress: Managing your Behaviour
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Minimising Stress
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Team Spirit? How to be an Effective Team Member
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The Unorganised Manager: Organising Yourself
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EMPLOYMENT LAW |
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Age Awareness
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Challenging Behaviour
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Data Protection
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Disability Confident
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Diversity Challenge
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Equality and Diversity
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Gender Matters
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Religion and Belief
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Sexual Orientation
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Valuing Diversity: Equal Opportunities for All
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FOOD HYGIENE |
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HABC Foundation Food Safety
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RSPH Awards in Food Safety Assessment
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RSPH Basic Food Hygiene
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HEALTH & SAFETY |
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Display Screen Equipment
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Essential Health & Safety (4 Courses)
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Fire Safety
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Health And Safety - Law And Practice
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Health and Safety for Employees
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Health and Safety for Employers
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Intro to Health and Safety
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Manual Handling
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Risk Assessment
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Slips, Trips and Falls
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Stress Management for Employees
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Stress Management for Managers
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EUROPEAN COMPUTER DRIVING LICENCE (ECDL) |
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ECDL Module 1: Security for IT Users (Syllabus 5 – MS 2003)
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ECDL Module 1: Security for Users (Syllabus 5 – MS 2007)
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ECDL Module 2: IT User Fundamentals (Syllabus 5 – MS 2003)
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ECDL Module 2: IT User Fundamentals (Syllabus 5 – MS 2007)
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ECDL Module 3: Word Processing (Syllabus 5 – MS 2003)
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ECDL Module 3: Word Processing (Syllabus 5 – MS 2007)
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ECDL Module 4: Spreadsheets (Syllabus 5 – MS 2003)
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ECDL Module 4: Spreadsheets (Syllabus 5 – MS 2007)
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ECDL Module 5: Databases (Syllabus 5 – MS 2003)
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ECDL Module 5: Databases (Syllabus 5 – MS 2007)
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ECDL Module 6: Presentations (Syllabus 5 – MS 2003)
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ECDL Module 6: Presentations (Syllabus 5 – MS 2007)
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ECDL Module 7: Electronic Communication (Syllabus 5 – MS 2003)
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ECDL Module 7: Electronic Communication (Syllabus 5 – MS 2007)
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ECDL Syllabus 5 2003 Skills Suite (bundle of 7 individual modules)
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ECDL Syllabus 5 2007 Skills Suite (bundle of 7 individual modules)
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PROFESSIONAL IT |
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Cisco CCNA 640-802
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CIW Foundations 1D0-510
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CompTIA A+ 2009 Essentials 220-701
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CompTIA A+ 2009 Essentials 220-701 plus
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Practical Application 220-702 together – Bundle
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CompTIA A+ 2009 Practical Application (220-702)
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CompTIA Network+ 2009
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Instructional Design
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Java 25.0 Programming
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UNIX Systems
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Windows Server 2003 Administration MCSA/MCSE 70-290
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Windows XP Professional MCSE 70-270
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USER ICT |
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Access 2003
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Access XP
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Excel 2003
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Excel 2007 Advanced
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Excel 2007 Intermediate
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Excel 2007 Introductory
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Excel 2007 Introductory PLUS Intermediate - Bundle
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Excel XP
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IT Applications
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Keyboard Skills (KAZ)
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Outlook 2003
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Outlook 2007 Intermediate
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Outlook 2007 Introductory
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Outlook 2007 Introductory PLUS Intermediate - Bundle
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Outlook XP
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PowerPoint XP
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PowerPoint 2003
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PowerPoint 2007 Intermediate
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PowerPoint 2007 Introductory
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PowerPoint 2007 Introductory PLUS Intermediate - Bundle
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Project 2000
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Project 2007
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Project Management
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Word XP
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Word 2003
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Word 2007 Intermediate
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Word 2007 Introductory
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Word 2007 Introductory PLUS Intermediate - Bundle
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WEB DESIGN & GRAPHICS |
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Cold Fusion MX
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Dreamweaver 8
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Dreamweaver CS4
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Dreamweaver CS5
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Dynamic HTML Flash 8
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Flash CS4
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Flash MX Action script
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Frontpage 2000
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Javascript
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Microsoft.NET 2.0 Web Development MCTS 70-528
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Paint Shop Pro 5
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Photoshop 7
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Photoshop CS
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Photoshop CS4
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Web Design & Graphics
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Web Publishing and Design with HTML 4.01 and XHTML
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XML
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LANGUAGES |
